Supervision training and growing supervision from your own workforce is cost effective. Many of today's labor relation problems stem from the fact that the line employee does not understand or comprehend why a supervisor is operating in a certain manner. Most employees are technically competent in their field of endeavor and yet are woefully lacking in basic management skills. This course is designed, not to create qualified supervisors but rather is geared to help the supervisors create a climate of understanding and cooperation. However, as a side light, those who attend the course will be a pool of trained potiential leaders. Therefore, in the class, we will review the responsibilities of management and the broad techniques for accomplishing the management task. We will emphasize the opening of communication channels between the employee and the supervisor, thereby reducing labor grievances and increasing the overall productivity of the work unit.

This two or three-day program will give the employees an opportunity through role play to become involved in management dialogues. They will understand how a decision is made and more importantly why it is made. Most of all, it will help them to begin pulling in the right direction.

All government or industrial employees below supervisor level. Certain first-level supervisors will also benefit from this program.

To enhance employees' knowledge of management's communication and the decision-making process. Upon course completion, your participants will be able to:

  • Describe the various management communication tools
  • Define the basic management responsibilities
  • Define their role in the overall mission
  • Understand and apply human relations techniques
  • Apply the fundamental steps in problem solving
Topics will be presented by short talks, group discussions, practical workshops, selected films, and role play.


  • Management Communication Channels
  • Basic Management Responsibilities
  • Employee's Responsibility to Management
  • Interpersonal Relationships
  • Employee Motivation
  • The Balance of Responsibility and Authority
  • Basic Problem-Solving Techniques
  • Decision-Making Techniques
  • Power for the Administrative Assistant or Executive Assistant

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Copyright 2014 - William N. Hodges

Hodges Seminars International
P.O. Box 89033
Tampa, FL 33689-0400
Phone: (813) 641-0816

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