Poor communications are at the root of most of our team and individual problems. Over eighty percent (80%) of the problems we face as human beings are directly or indirectly related to how we have communicated our messages to others or how we have filtered the messages coming to us. Ask yourself how many times in the last month you have heard or used phrases like: "That isn't what you said." "You knew what I meant." Did I not speak clearly or did you not listen well. At this point it doesn't matter because the fight is on. Your people are expending energy getting even with each other rather than meeting the goals of the organization. With this course we can stop the infighting before it begins by: making people aware of their filters; showing them how to control anger; helping them to see the payment they make for every action they take; and opening their minds to the possibilities and potentials of those around them.
Instructor uses short lectures, role plays, films, practical exercises and group participation.
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Hodges Seminars International
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