ASSERTIVE COMMUNICATIONS

"ASSERTIVE" is not synonymous with the word "AGGRESSIVE". Many a monster has been created in the name of assertiveness training. This program concentrates on establishing in the minds of the supervisors that in any human transaction or negotiation, the end result must be WIN-WIN. Many people feel frustrated and angry because they perceive that others treat them with disrespect. These people accept unfair criticism without response, allow others to take advantage of them, and worst of all, when they want to say "NO", they say "YES." They are burdened by the twin frustrations of anger and guilt, guilt if they say "NO" and anger at themselves when they invariably say "YES." It is important that we learn how to communicate in a manner that is clear, concise, and yet is concerned with the feelings of the receiver, though not manipulation.

This program will help the attendees to confidently relate to their subordinates, co-workers, and superiors without feeling guilty, anxious, or uncomfortable.

DESIGNED FOR:
Personnel at all levels.

OBJECTIVES:
At the completion of the course, the attendees will be able to:

• Distinguish between assertive, nonassertive, and aggressive behavior
• Recognize and Handle Blatant Manipulation
• Say "NO" Without Feeling Guilty
• Identify Personal Defensive Response Triggers
• Reduce Disagreements with Co-Workers
• Respect Different Points of View
• Deal with Anger Responses

TOPICS COVERED:

• Distinguishing Assertive, Nonassertive, and Aggressive Behavior
• In Win-Win, We All Win
• Handling criticism, manipulation, guilt, and anger
• Recognizing the Filters
• Don't Get Mad, Make a Friend
• Reconciling different points of view
• Conflict Reduction and Conflict Resolution Methods